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Why is my account under review or on hold?
Why is my account under review or on hold?
NurseDash Support avatar
Written by NurseDash Support
Updated over a week ago

If your account is listed as on hold or under review, it may be due to:

  1. You have an expired license, you have not completed the required fingerprinting or drug screen. If you were unable to complete this, submit a request here.

  2. You have withdrawn from more than 3 confirmed shifts in a row within 24 hours or had a no-call no-show.

  3. Illness or COVID-19. If you have reported feeling ill or experiencing COVID-19 symptoms, your account is automatically placed on hold for 14 days in compliance with CDC self-isolation guidelines.

  4. Your account has been flagged due to a behavioral report from the facility.

If your account status is currently on hold and needs to be reviewed, please complete this form. Once reviewed, you will receive a status email from our Trust Team within 5 business days.

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