Getting sent home from a scheduled shift is very rare, but it does happen sometimes.

The most common reason for a NurseDasher to be sent home is due to showing up late to a shift. Please note that if this is the case, you will not be eligible for compensation as timeliness is very important.

That said, every once in a while there may be an emergency at a facility or a staffing communication error that could lead to you being sent home. In one of these rare instances, you may be eligible to receive cancellation pay. This is equal to four (4) hours' worth of pay. During these 4 hours, the facility is able to provide you an assignment.

If you are not seeing your shift canceled on the APP and you want to be eligible for cancellation pay, please ask the facility to cancel your shift from their portal. If they are unable to do so, you will need to report this to us immediately, along with the name, phone number of the supervisor that sent you home, and wait at the location so we can make this verification before leaving. Please note that if you leave before we can verify the information with the facility you may not be eligible for shift cancellation pay.

To report this to us, call us at our main line (832) 321-8873 and choose option 1 to speak to our 24/7 support team at Active Shifts Hotline. One of our agents will be happy to assist you and speak to the facility on your behalf.

Showing up to a shift and refusing to perform the task provided or work in an area that's within your skill set to perform will not be considered an onsite cancellation.

For anything that doesn't fit any of the above scenarios, please report them to us and stay at the location so we can speak to the facilities and assist you. In the case we cannot resolve the issue and have you stay on for the shift, it will be reported to our accounting team and dealt with on a case-by-case basis.

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