NurseDash

I have an emergency and cannot work my confirmed shift - What do I do?

What Does the 'Instant Confirmation' Label Mean?

Support Team

NurseDash Support

Holly Kegans

Clinicians

How to Download the App and Log In

Learn about Signature verification and how to clock in and out for shifts requiring a signature.

How to Clock In and Out for Shifts

How to Filter the Listing View in the Find Tab?

How to Get Scheduled for Shifts

How to Communicate with Facilities

Withdrawing from a confirmed shift

Arrive to Shifts Prepared and On Time

Tips on getting selected for shifts

How to Find Facility Orientation Packets and Shift Instructions

Quickly understand your account standing through two metrics: shift performance and reliability.

Understanding your Shift Performance and Reliability

Getting Started

Unlocking More Shifts

How do I update my license, documents, vaccination, or certifications?

Why is my account under review or on hold?

How to Change Your Preferences for Receiving Communication from NurseDash?

Can I add my recent negative COVID-19 test to my profile?

Account Related

Manual Set up for Direct Deposit

DailyPay Friday Card

How to Set Up Your Payment Method

Everything you need to know about DailyPay

Do you offer DailyPay? How does it work?

Payment Processor Transition

Payment Processing Schedule

Overtime Pay Policy

Do you offer any other payment options other than Direct Deposit on the ND App?

Find out how to find bonuses on shifts and how to qualify for them!

Bonus Policy

Holiday Pay Policy

Cancellation Policy

How do I report an issue with a payment?

Handling Taxes

DailyPay Eligibility

Download your 1099 Tax Form in your Mobile App

1099 Tax Forms - Download from NurseDash Mobile App

Payment Related

I cannot open or login to the app - What do I do?

I can't see any shifts in the app, what do I do?

Step by step instructions on how to restart the NurseDash app. Includes instructions for iPhone and Android phones.

How to restart the NurseDash app

How to report a problem with the app

How to reinstall the NurseDash app

Troubleshooting

What are Shift Invites?

This article explains how you'll know if you've been invited to a shift by a facility

How Do I Know If I’ve Been Invited to a Shift by a Facility?

What Should I Do if I Don’t See Any Shift Invites?

This article details on receiving multiple shift invites at once

Can I get invited to multiple shifts at once?

Do I have to accept every shift invite?

Can I increase how often I get invited to shifts?

Do Shift Invites Guarantee Me a Shift?

Can I still normally apply for shifts in the NurseDash app?

I Want More Shift Invites! What’s My Next Step?

Shift Invites is a new feature that allows facilities to invite their favorite NDPros to open shifts—giving you priority access before others see them.

Shift Invites

Do I need to get vaccinated for COVID-19 to work?

COVID-19 Vaccination

A facility is asking me to come in for a shift that's not on NurseDash. What do I do?

What is NurseDash Break Policy?

COVID Vaccine Exemptions

I need to edit or submit my clock in/out time - What do I do?

I got sent home after I showed up for my shift - What do I do?

Can I apply to more than one shift on the same day/time?

After I apply for a shift, how fast will I be selected?

Can I get a NurseDash Badge?

NurseDash Referral Program: How to Refer Qualified Healthcare Professionals

Other FAQs

I am going to be late to my shift - What do I do?

How to tell them apart from normal shifts and what to expect

COVID Shifts

What is an On-Call Shift?

Is there a minimum shift requirement?

Can I accept a job offer from a facility I worked with through NurseDash?

What to Do If You Need to Leave Your Shift Early

Shifts FAQ

How do I sign-up for NurseDash?

How do I get an update on my onboarding status?

How do I reorder my drug screening?

Signing Up

APPLY to be an NDPro!

Learn How to Simplify your Staffing Needs

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.